Common questions about hair care, the hair analysis and MONAT
What helps with split ends or greasy roots, how does the hair analysis work, how do you order from MONAT? Short answers to common questions.
Hair analysis & advice
How long does the hair analysis take?
You are done in two to three minutes. The women's questionnaire has 11 short steps, the men's 7, almost all answered by tapping. If you stop, you pick up where you left off on the same device.
Is the hair analysis really free?
Yes. You enter no payment details, and there is no subscription and no trial that costs something later. We only earn if you decide on products afterwards, and that is your call.
How does the personal consultation work?
After the hair analysis your consultant messages you on WhatsApp or Instagram. You work out the routine together, and you can ask her later too, for example before a reorder or when your hair changes. The advice costs nothing, and you don't have to buy anything.
What happens after the hair analysis?
You see your hair profile straight away in the browser, and by email too if you gave an address. An independent MONAT consultant from the Glow Tribe reads your answers and messages you on WhatsApp or Instagram to work out the routine with you. You don't have to buy anything.
Do I have to give my phone number?
No, not necessarily. Your consultant needs one way to message you: your mobile number for WhatsApp or your Instagram name. You choose which you prefer. We do not call you unasked and we do not pass your details on to third parties. The email address is optional; with it you also get the analysis sent to you.
Is my data safe? What happens to it?
Your answers and contact details are seen by the consultant looking after you, the consultants who lead her team, and the Glow Tribe admin team. We do not sell them and we do not pass them on to third parties. You only get hair tips by email if you tick the box for them, and you can unsubscribe with one click. What exactly is stored, and for how long, is in the privacy policy.
What happens to my skin details and my photo?
Your skin-analysis answers are stored with your profile, just like your hair-analysis answers. Details on intolerances and skin conditions and a photo of your face are optional: you only give them with a separate consent and only from the age of 18. They are seen only by the consultant looking after you and the Glow Tribe admin team, not by her team. You can delete either at any time yourself in your customer area under “Profile”, one by one or by withdrawing your consent.
Can men do the hair analysis too?
Yes. Men get their own, shorter path that asks more about the scalp and short hair. MONAT BLACK™ is a care line made for men, and men are also followed up by a consultant on WhatsApp or Instagram afterwards.
Do I need to know my hair type beforehand?
No, that is what the hair analysis is for. It only asks things you can answer easily: how your hair feels, how quickly it gets oily, what bothers you. From that it works out your hair profile, and you talk through the rest with your consultant.
Products & ordering
What is MONAT?
MONAT is an international hair-care brand from MONAT Global Corp., best known for its botanical REJUVENIQE® oil. According to MONAT, the products are naturally based and vegan. They are not sold in shops but through independent consultants like us at Glow Tribe; orders go directly to MONAT. Guide: What Is MONAT Biotech Beauty? Term, Components, Seals
Are the products really naturally based?
MONAT calls its approach 'Biotech Beauty'. According to MONAT, many formulas are naturally based and vegan and contain no SLS/SLES, phthalates, parabens or animal-derived ingredients. Naturally based is not the same as certified natural cosmetics, though: 'naturally based' and 'natural' are not legally protected terms. Guide: Nature-based, vegan, clean: what hair care labels mean
What are the benefits of VIP Flexship?
According to MONAT, the VIP programme (Flexship) gives you VIP prices and delivery perks, and you can adjust or pause your order. The exact terms are in the current MONAT VIP terms for your market; your consultant can show you them.
How much does a personal routine cost?
That depends on which products, and how many, suit your hair. You don't have to buy everything at once: a routine can start with shampoo, conditioner and one treatment and grow later. After the hair analysis your consultant puts together a routine within your budget. According to MONAT, as a VIP customer you order at the VIP price, below the regular price.
Can I buy the products without the hair analysis?
Yes. Orders go to MONAT either way, and a consultant can help you without the analysis too. The hair analysis just sorts out beforehand what suits your hair, so you don't buy three products before one fits.
Where do the products ship from and how long does delivery take?
MONAT ships your order directly to your door. Shipping costs and delivery times depend on your country; they are listed in your country's MONAT shop, and your consultant can tell you when you order.
What if I don't like a product?
According to MONAT there is a satisfaction guarantee; the conditions are in MONAT's return policy for your market. If a product doesn't suit you, message your consultant: she helps you with the exchange or return.
Is REJUVENIQE® suitable for all hair types?
Yes. The botanical REJUVENIQE® Oil Intensive is a lightweight multi-purpose oil for shine, smoothness and less frizz. For fine hair or hair that gets oily quickly there's an even lighter version, REJUVENIQE Light by MONAT™: one to two drops on the ends, not the roots. Guide: REJUVENIQE Oil by MONAT: Uses, Drop Chart and Who It Suits
Are the products suitable for coloured hair?
Many MONAT formulas are mild and, according to MONAT, free from SLS/SLES, which can be kind to colour-treated hair. But a mild formula does not automatically make a product colour-protecting, and not every product suits every colour. For colour care or against a yellow tinge, ask your consultant which products are currently available in your market. Guide: Colour-treated hair care: how to make the colour last
Are the products tested on animals?
According to MONAT, no: MONAT states that it is certified cruelty-free under the Leaping Bunny standard and describes its products as vegan, so without animal-derived ingredients.
Roughly how much does it cost to start a routine?
You don't have to start with everything at once. Shampoo, conditioner and one treatment are often enough to begin with; you can add more later. How long a bottle lasts depends on your hair length and how often you wash. Your consultant puts together a starter routine within your budget; in the VIP programme the current MONAT VIP terms apply. Guide: Simple MONAT routine: three products by hair type
Care know-how
How soon will I see a difference with a new routine?
That can't be promised, because every head of hair responds differently. How your hair feels after washing and how easily the comb glides through, you notice straight away. Hair grows about one centimetre a month, so changes in length and fullness show, if at all, only after months. Give a new routine a few weeks before you judge it, and tell your consultant if something doesn't feel right.
How often should I wash my hair?
As often as your scalp needs. Fine hair or hair that gets oily quickly copes with washing daily to every other day; dry or curly hair often does fine with one or two washes a week. A pointer: shampoo goes on the scalp; where the conditioner goes is on the individual product. Guide: How Often Should You Wash Your Hair? By Scalp Type
Does the hair analysis replace seeing a dermatologist?
No. The hair analysis and the advice are care recommendations for how your hair looks and feels, not a medical diagnosis or treatment. For scalp conditions, heavy or persistent hair loss or other symptoms, please see a dermatologist or your GP.
Can I combine MONAT with products from other brands?
Yes. Tell your consultant which products you want to keep. She plans them into the routine and tells you where two products do the same job. Guide: What Order to Apply Hair Products: First to Last
What makes MONAT different from drugstore products?
There are good products at the drugstore too. According to MONAT, its formulas are naturally based and concentrated and contain no SLS/SLES, phthalates or parabens. The bigger difference is how you get there: with us, a consultant puts together a routine after the hair analysis and stays your contact afterwards. Guide: Silicones and Sulfates: Are They Bad for Your Hair?
Already giving your friends hair advice?
As a MONAT consultant in the Glow Tribe, you turn it into advice with proper tools: the hair analysis, a care plan, reminders. You don't buy products in advance.
Questions about starting as a consultantGlow Tribe is a team of independent MONAT consultants (“Market Partners” in MONAT’s terms). This is not an official MONAT Global Corp website.