Hair Questions: 30 Clear Answers
What helps with hair loss, split ends or greasy roots? Clear answers to the questions our hair community asks us most often.
Hair analysis & advice
How long does the hair analysis take?
Two to three minutes, all by tapping. The questions stay deliberately detailed, because your consultant builds a routine out of them rather than just a product list.
Is the hair analysis really free?
Yes. No payment details, no subscription, no trial period. You get your hair profile and a suggested routine, and whether you buy anything afterwards is up to you.
How does the personal consultation work?
After the hair analysis a personal Glow Tribe consultant reads your answers and usually gets in touch on WhatsApp within 24 hours. She advises you individually, also later on for reorders and questions.
What happens after I submit the hair analysis?
You see your hair profile straight away. Your answers go to an independent MONAT consultant from the Glow Tribe, who usually gets in touch within 24 hours on WhatsApp, with first suggestions for your routine and no pressure at all.
Is my data safe? What happens to it?
Yes. Your details are processed in line with the GDPR and shared only with the consultant who looks after you. They are never sold or passed on to third parties. You can also unsubscribe from our emails at any time with a single click.
Can men do the hair analysis too?
Yes. The hair analysis has its own flow for men, focused on the scalp and shorter hair. With MONAT BLACK™ there is a care line made for men, and the personal advice is exactly the same.
Do I need to know my hair type beforehand?
No, that is exactly what the hair analysis is for. It only asks things you can answer easily: how your hair feels, how quickly it gets oily, what bothers you. From that it works out your hair profile, and your consultant takes it from there.
Products & ordering
What is MONAT?
MONAT is an international hair-care brand with naturally based, vegan products, known for its botanical REJUVENIQE® oil. The products are sold through independent consultants like the Glow Tribe instead of on retail shelves, so you get personal guidance instead of guesswork in the aisle. Guide: What Is MONAT Biotech Beauty?
Are the products really naturally based?
MONAT combines innovative science with natural ingredients and calls this 'Biotech Beauty'. Many formulas are naturally based and vegan and do without SLS/SLES, phthalates, parabens and animal-derived ingredients. To put it in context: naturally based is not the same as certified natural cosmetics. Guide: Nature-Based Hair Care: What Vegan, Clean & Co. Really Mean
What are the benefits of VIP Flexship?
With the VIP programme (Flexship) you receive VIP benefits on your orders plus delivery perks, and you can adjust or pause your order at any time. The exact terms follow the current official MONAT VIP terms for your market.
How much does a personal routine cost?
That depends on your hair profile. A typical three-step routine starts with a product trio that lasts several months. For example: many begin with shampoo, conditioner and one treatment and add more later in a targeted way, instead of buying the whole shelf at once. After the hair analysis your consultant puts together a routine within your budget; as a VIP customer you order at the VIP price below retail.
Can I buy the products without the hair analysis?
Yes. The hair analysis is just the faster way there: it places your hair, so you do not buy three products to end up with the fourth.
Where do the products ship from and how long does delivery take?
Your order ships directly from MONAT to your door and usually arrives within a few working days. Your consultant knows the exact shipping details and delivery times for your country, so just ask her when you order.
What if I don't like a product?
MONAT gives a satisfaction guarantee on its products. If something isn't right for you, your consultant helps you with exchanges and returns without any fuss. Just get in touch and she'll take care of it.
Is REJUVENIQE® suitable for all hair types?
Yes. The botanical REJUVENIQE® Oil Intensive is a lightweight multi-purpose oil for shine, smoothness and less frizz. For fine hair or hair that gets oily quickly there's an even lighter version, REJUVENIQE Light by MONAT™: one to two drops on the ends, not the roots. Guide: REJUVENIQE® Oil: What's Really Inside MONAT's Signature Oil?
Are the products suitable for colored hair?
Many MONAT formulas are gentle and free from SLS/SLES, which can be kind to colour-treated hair. But a mild formula alone doesn't automatically make a product colour-protecting, and not every product suits every colour. For targeted colour care or against a yellow tinge, it's best to check which products are currently available in your market, or ask your consultant. Guide: Color-Treated Hair: Protect the Color, Repair the Feel
Are the products tested on animals?
No. MONAT is Leaping Bunny certified cruelty-free, and the products are vegan, so they contain no animal-derived ingredients either.
Roughly how much does it cost to start a routine?
You don't have to start with everything at once. A basic trio of shampoo, conditioner and one treatment is usually enough. The concentrated formulas last several months, which puts the per-use price into perspective. Your consultant builds a starter routine within your budget, with VIP benefits added (current official MONAT VIP terms apply). Guide: A simple MONAT routine with 3 products
Care know-how
How soon will I see a difference with a new routine?
Give your hair a few weeks. Shine and hair feel often improve after the first few washes. For many in our community the first noticeable sign is easier combing, often after the second or third wash. But hair only grows about one centimetre per month, so visible changes in lengths and fullness take patience. Results vary from person to person.
How often should I wash my hair?
As often as your scalp needs, which is individual. Fine hair or hair that gets oily quickly copes with washing daily to every other day; dry or curly hair often does fine with one or two washes a week. A pointer: shampoo belongs on the scalp; where the conditioner goes, the individual product tells you. You'll find more in our care guide. Guide: How to Wash Your Hair Properly: How Often Is Necessary?
Does the hair analysis replace seeing a dermatologist?
No. The hair analysis and the advice are care recommendations for the look and feel of your hair, not a medical diagnosis or treatment. For scalp conditions, heavy or persistent hair loss or other symptoms, please see a dermatologist or your GP.
Can I combine MONAT with products from other brands?
Yes, you can. That said, MONAT routines are tuned so that cleansing, care and styling work hand in hand, which is why they often feel most coherent as a complete routine. If you'd like to keep favourite products, tell your consultant: she'll simply plan around them. Guide: Hair Product Order: Shampoo, Leave-in, Oil, Styling
What makes MONAT different from drugstore products?
There are good products at the drugstore too, that should be said. MONAT relies on naturally based, concentrated formulas without SLS/SLES, phthalates and parabens, and above all on personal consultation: instead of guessing in front of a shelf, you get a routine that matches your hair profile and a fixed contact person. Guide: Silicones & Sulfates in Hair Care: What They Really Do
Becoming a consultant
MONAT is direct selling: is that legitimate?
Yes. MONAT sells its products through referral marketing via independent consultants instead of retail. For you as a customer that means personal advice and a fixed contact person. You can buy as a retail customer without a subscription; the VIP (Flexship) programme is optional and follows the current official MONAT terms. Guide: Legitimate Network Marketing: 7 Criteria to Decide
How do I become a Glow Tribe consultant myself?
You send a no-obligation inquiry in two minutes via our “Become a consultant” page and join the family. A consultant from the tribe gets in touch personally, answers your questions and guides your start, with coaching and no prior experience needed. Guide: Starting a Beauty Side Business: A Clear Reality Check
Do I have to stock products as a consultant?
No. Orders ship directly from MONAT to the customer, so you don't need your own stock and there are no minimum purchases. What you invest is mainly time and heart.
Can I really earn money as a consultant?
You earn commission on referred product sales, a flexible additional income alongside your job or family. One thing we won't over-promise: the amount depends on your effort and is not guaranteed. Binding figures are in MONAT's official Income Disclosure, which your sponsor shows you before you start.
How much time does it take per week as a consultant?
That's up to you. Many in the tribe start with a few hours a week alongside their job or family, in the evenings or at weekends. Realistically, the more time and heart you put in, the more happens. There are no required hours.
Are there minimum orders or purchase obligations for consultants?
No. Your customers order directly from MONAT and get the products delivered to their door, so you don't build up stock and there are no minimum purchases. Legitimate direct selling lives on real product sales, not on consultants' full shelves.
How does the Glow Tribe support new consultants?
You never start alone: the tribe is a community of consultants who share what works. You get personal coaching from your sponsor, proven templates and conversation guides for everyday situations, plus this platform, which matches customers from the hair analysis directly to you.
Glow Tribe is a team of independent MONAT Market Partners. This is not an official MONAT Global Corp website.